IT Services and Supportin Perth
We provide comprehensive IT Services and Support to small businesses in Perth and surrounding areas. We are dedicated to ensure that your systems functions seamlessly, allowing you to focus on growing your business.
With our remote IT services, we can address any IT issues promptly and efficiently, regardless of your location. Count on us to deliver reliable and secure IT infrastructure that aligns with your present and future business objectives.
With a comprehensive range of IT support services, we cover various areas such as application (ERP) support, network and infrastructure maintenance, device, and desktop support, along with efficient project management. As a committed IT support expert, we work diligently to help you achieve your business objectives.
Based in Cannning Vale, we can respond promptly to serve the Perth area onsite, ensuring minimal operational downtime and protecting our valued customers.
Tailored Solutions for Your Success: Discover Personalised Service and Delivered Solutions
The IT industry faces a deficiency in customised services and interpersonal abilities. This awareness led to the establishment of LINE IT. Our company prides itself on a customer-centric approach, extensive expertise, and a wide range of solutions, making us an ideal partner for you.
After HoursIT Services & Support
Our services operate outside of regular business hours, but we offer them at a highly affordable rate. In the field of information technology, after-hours services are typically billed at a penalty rate, often twice the industry standard. As an example, the standard rate for a level 1 consultant is $140 per hour, whereas our after-hours rate for a level 1 consultant is $280 per hour. This rate is applicable even on weekends.
We aim to bridge this gap by providing professional IT services and support during these non-business hours at standard rates.
IT Services, Support & Solutions We offer
Here are the IT services (not limited to) that we provide so you can get a idea of what I.T can do for you.
- Data Management
- IT Security
- Business IT Monitoring
- Digital Branding & Enhanced Marketing Strategies
- Improve Customer Support & Communication
- Improve Decision Making
- Efficient IT Systems for Business Operations Support
Professional, Industry Experience and Highly Personalised IT Services when you need it.
Contact us today
PRICING
IT Onsite Support
IT Remote Support
$66 per hour
Inc GST- Instant Support. Most problems can be solved remotely
- Charged at 30 mins intervals
IT Project Work
Enquire
Fixed Price- Control your IT expenditure with fixed cost project work
- Suitable for bigger IT solutions
HERE ARE SOME COMMON QUESTIONS:
Our IT support is solely after hours from 6pm to 10:30pm, Monday to Friday and 9am to 5pm weekends. Our goal is to provide affordable after hours IT services. Other IT providers charge double the rate after hours. We help complement those who have IT support during business hours.
Our goal is the respond immediately, otherwise within the hour. If remote support can be provided in many instances to troubleshoot and resolve the issue, then the response time will be much quicker.
We definitely can provide a police clearance. Due to the nature of after hours IT support, we understand the importance of having a police clearance.
Our goal is the provide personalised professional IT services at a affordable rate aim at small businesses.
Personalised service means we take the time to listen and understand your IT requirements that suits your budget. Big companies have many expenses therefore will charge almost every minute of their time whether it’s support or advice.
We understand business is business but there needs to be a human element.
Big IT companies have a support structure:
- Account Manager (usually not technical) to provide customer service support.
- Level of IT support. 1st, 2nd and 3rd level. 1st level support are inexperienced so you may not get the strategic and IT support that you are looking for.
With LINE IT, you get a person with customer service experience and extensive IT expertise, every time.
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