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IT Servicesin Perth

Enabling business growth by delivering IT services in Perth.

Having the right technology is crucial for uncovering new ways to improve productivity in your business. Your IT infrastructure should not only be dependable and secure, but also capable of keeping pace with your future goals. Additionally, it is essential to have a provider who is consistently seeking out improvment solutions that will have a positive impact on your business.

IT Support

Our services encompass a wide range of IT support, including application (ERP) support, network and infrastructure maintenance, device and desktop support, as well as effective project management. As dedicated IT support specialists, we diligently assist our clients in accomplishing their business goals. Our local IT support in Perth is specifically designed to minimise operational downtime and protect our valued customers.

We ensure that our tailored IT Services effectively meet your specific requirements.

Tailored Solutions for Your Success: Discover Personalised Service and Delivered Solutions

The IT industry faces a deficiency in customised services and interpersonal abilities. This awareness led to the establishment of LINE IT. Our company prides itself on a customer-centric approach, extensive expertise, and a wide range of solutions, making us an ideal partner for you.

After HoursIT Services & Support

Our services operate outside of regular business hours, but we offer them at a highly affordable rate. In the field of information technology, after-hours services are typically billed at a penalty rate, often twice the industry standard. As an example, the standard rate for a level 1 consultant is $140 per hour, whereas our after-hours rate for a level 1 consultant is $280 per hour. This rate is applicable even on weekends.

We aim to bridge this gap by providing professional IT services and support during these non-business hours at standard rates.

IT Services, Support & Solutions We offer

Here are the IT services (not limited to) that we provide so you can get a idea of what I.T can do for you.

  • Data Management
  • IT Security
  • Business IT Monitoring
  • Digital Branding & Enhanced Marketing Strategies
  • Improve Customer Support & Communication
  • Improve Decision Making
  • Efficient IT Systems for Business Operations Support

Professional, Industry Experience and Highly Personalised IT Services when you need it.

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PRICING

IT Onsite Support

$99 per hour

Inc GST
  • No Call Out Fee ** Metro Area
  • Charge at 30 mins intervals
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IT Remote Support

$66 per hour

Inc GST
  • Instant Support.  Most problems can be solved remotely
  • Charged at 30 mins intervals
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IT Project Work

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Fixed Price
  • Control your IT expenditure with fixed cost project work
  • Suitable for bigger IT solutions
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HERE ARE SOME COMMON QUESTIONS:

Our IT support is solely after hours from 6pm to 10:30pm, Monday to Friday and 9am to 5pm weekends.  Our goal is to provide affordable after hours IT services.  Other IT providers charge double the rate after hours.  We help complement those who have IT support during business hours.

Our goal is the respond immediately, otherwise within the hour.  If remote support can be provided in many instances to troubleshoot and resolve the issue, then the response time will be much quicker.

We definitely can provide a police clearance.  Due to the nature of after hours IT support, we understand the importance of having a police clearance.

Our goal is the provide personalised professional IT services at a affordable rate aim at small businesses.

Personalised service means we take the time to listen and understand your IT requirements that suits your budget.  Big companies have many expenses therefore will charge almost every minute of their time whether it’s support or advice.

We understand business is business but there needs to be a human element.

Big companies also have a structure:

  • Account Manager (usually not technical) to provide customer service support.
  • Level of IT support.  1st, 2nd and 3rd level.  1st level support are inexperienced so you may not get the strategic and IT support that you are looking for.

With LINE IT, you get a person with customer service experience and extensive IT expertise, every time.