The average Australian checks their social media more than 5 times a day and spends more than 1 hour. This is a lot of time isn’t it? Therefore, many businesses are jumping onto this medium and are taking advantage of the benefits that social media offers.
The opportunities with social media are vast. Utilise popular social platforms such as Facebook, Instagram, TikTok, YouTube and more. Create great content, let customers know about your business and connect socially to provide better customer service.
People (your customers) are vocal with their experiences on their products or services. They are also more frequently vocal on bad customer service and this can spread, discouraging potential customers. Therefore, you need to become part of the conversation. Learn from your customer’s feedback whether its good or bad.
The problem with many businesses is that they are “time poor”. They’re more focused on running their business rather than photographing, hash tagging, documenting, captioning or thinking of post ideas.
We understand this and this is where we can help. We’ll create a social media strategy by sitting down and discuss your ideas so you can portray your brand image. Provide analytics so you can understand your market segment and how customers can engage with you.
We also provide photography services so you can get those eye-catching photo’s that creates instant attention. Attention equals to brand awareness and awareness equals to potential customers.
We provide monthly packages or Ad-hoc services. They’re transparent so you get no suprises.
Before discussing any packages, we need to have a meeting to understand your business requirements and objectives. Our consultation will help us understand:
Delight your customers with interesting relevant content and customer service. More and more customers are reaching out via social media and being there helps you be part of the social community.
When you reach out and grow your audience, you grow your business.
Contact us today for a free consultation.
If your customers use the internet, we certainly think it will. Especially in the age of smart phones. Not convinced? We have a great blog article on the topic “Social Media Marketing and Management – Why Your Business Should Use It”
It depends on your target audience. Facebook, Instagram and YouTube are the most popular platforms used in Australia therefore is a great start.
At least once or twice a week. Posting too much can be overwhelming and can put customers off depending on the nature of your business.
Quality content is the key to capture social engagement. We use image and video editing tools on top to make your content stand out more.
On Facebook and Instagram, you can delete negative comments. On Facebook or Google reviews, you cannot delete a negative review, but you can flag it and request for removal. If the review is legitimately defaming your brand. Otherwise, its best to addressed critical review in a professional manner. This shows other customers that you are proactive and believes in customer service.
Creativity plays a huge plan in the social media strategy. We keep up to date with the latest trends, ongoing further education and investigate what your competitors are doing. Our customers must play a part in the social media strategy with their vision and goals.
Travelling around the world also helps with our creativity juices flowing.
We sure can and we focus on genuine followers. We do not buy “followers” like other digital marketers do. You are just paying for the “number” and you are unlikely to get any engagement at all.